Refund Policy

Refund on treatment

We do not provide refunds for treatments based on results. Due to the variable nature of human skin, it is impossible to guarantee any specific results from a treatment. All treatment is undertaken at your own risk, as stated on the consent form.

Reaction to a Series treatment

An in-clinic consultation is required to confirm a true reaction.

If your therapist confirms a true reaction, we will suggest the best treatment to exchange for.

We will issue an account credit for the entire series amount paid, then deduct any treatments you have already had at full price. The remaining value can be used to pay for the treatment she recommends you switch to. There are no refunds available.

Returns of Products

Every product you buy from us has been stored properly and comes directly from an authorised manufacturer, as part of our commitment to you.

As a result, we do not accept returns if you change your mind, even if you have not yet opened it.

In the case of a medical allergy proven by one of our skincare team members, we will consider EXCHANGES of skincare. This must occur as quickly as possible in order for us to consider a return. We have the right to substitute a more suitable product. If you believe this has occurred, schedule a Skin Consultation and we will examine your skin at no cost.

We do not provide refunds for treatments based on results. Due to the variable nature of human skin, it is impossible to guarantee any specific results from a treatment. All treatment is undertaken at your own risk, as stated on the consent form.

Promotions

Promotional offers cannot be used in conjunction with any other promotion or offer or promotional voucher. No rainchecks apply. No refunds or substitutions available for promotions, for example if you don’t want something which is in a promotional package, you cannot exchange it for something else. Gift vouchers cannot be redeemed on promotional offers.

Reserved Rights

Kaya Beauty Clinic’s reserves the right to change and alter these conditions without any notification.